Organizing with Heart: Why Emotional Support Matters as Much as the Stuff
One of the most meaningful parts of being a professional organizer is being invited into someone’s life during times of transition. Sure, we deal with bins, labels, systems, and stuff—but home organizing often goes much deeper. It’s not just about decluttering a space. It’s about offering emotional support, compassionate guidance, and decision-making help when life feels heavy.
Recently, I had the privilege of working with an 84-year-old client who was preparing to downsize and move. When I arrived, I noticed right away that the day might not go as planned. Instead of diving into our organizing session, I started with a check-in—a core part of my process with clients. I gently said, “Hey, I’m sensing today might be a little bumpy. If there’s anything on your mind or anything I should know, I’m here for you. Let’s plan the day around how you’re feeling.”
That moment of holding space led to tears. She had experienced a recent medical event, and the emotional weight of no longer living independently was setting in. So we paused. I listened. I offered comfort. This wasn’t just about organizing her office—it was about helping her process emotions, grieve what was changing, and feel seen and supported.
Later, after she had time to feel and reflect, I asked, “Based on how you're feeling and the work ahead, what do you think we should do now?” She smiled and said, “I think we should go get ice cream.”
So we did. We went to her favorite spot, got her favorite ice cream, then returned to the task at hand. Together, we made real progress—not just in her space, but in her mindset. We sorted, made decisions, and honored her journey.
This is the part of professional home organizing that often goes unseen: the emotional layers. The strategic systems and hands-on organizing work matter—but so does the relationship, the coaching, the space to cry, laugh, or pause for ice cream.
If you’re navigating your own transition—whether it’s a move, a downsizing, or just a cluttered season of life—know this: you're allowed to feel everything. You don’t have to be perfectly ready to start. A good organizer doesn’t just bring bins—they bring empathy, structure, and a path forward.
And sometimes, yes, a scoop of ice cream, too.
If you need expert organizing help, don't hesitate to reach out. Visit pinkyjackson.com to schedule a free assessment. We would love to help you with our Onsite Organizing services if you are in the Louisville, KY area or our Virtual Organizing services if you are more remote or prefer to work online.
Pinky Jackson is an Organizing Expert and Decluttering Specialist. She and her team organize homes & small businesses in Louisville, KY. For more information about Pinky’s pricing & services or to schedule your free assessment, go topinkyjackson.com
Photo: Priscilla Du Preez 🇨🇦 @priscilladupreez
